SLA Resources & SOPs

How-to Perform SLA Actions

• Exception Reported
• <1% of aging dates 24+ hours
• Transmission Billing
• Accept or reject DO
• Scheduled date of pickup appointment
• Confirmation of Delivery event

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SLA Guides

• Transmission SLAs

SOPs

• Accessorial Logging SOP
• Billing v3 Rate Update SOP
• Exception Filing SOP for Transmission