Hello Flexport Trucker,
First of all Flexport and our customers sincerely appreciate all of the hard work and sacrifice from those involved in keeping the wheels turning for our economy. The last couple of years have been extremely difficult for folks in the trucking and logistics industry and we thank you for all of your hard work!
To ensure that we continue to grow and maintain the highest levels of customer satisfaction, below and attached below are updated SLAs detailing the measurements to be used when evaluating trucking performance. Shipments must be picked up and delivered as fast as possible and the overall Flexport goal is:
- At least 95% of containers picked up before LFD
- At least 95% of containers returned within free time
Despite challenging conditions at the ports and rail terminals, Flexport truckers have been consistently achieving this goal in many markets. Key to this success is that when a requirement can’t be met, that the reason for the exception is detailed and communicated to Flexport. This includes circumstances like a container is in a closed area, a client can’t receive the cargo or pushes out the delivery date, the shipment can’t be picked up because a chassis is not available, etc. A detailed list of exceptions is in Transmission and these must be used when a SLA can’t be met.
The SLAs take effect on September 15th, 2022. If you have any questions or concerns please contact your Flexport trucking team member or via email@example.com.
Jason Parker Flexport