Billing v3 Rate Update SOP

This SOP outlines the expectations and procedures required for providing update rates to the Flexport Trucking Procurement and Transmission Teams.

Billing v3 is a fully automated billing software housed within the Transmission web platform via the Invoice tab. The Billing v3 system auto creates invoices and appropriate line items based on the rates Flexport has on file for the specific carrier in our Procurement Database.

Prior to switching any Carrier over to the v3 system, the Transmission and Procurement teams will work with our Carrier partners to ensure -

• A demo call is scheduled to discuss the v3 features and answer any initial questions

• The most up to date and accurate rates are on file for the specified carrier at the time of initial switch onto the v3 system

• The exact date of switch is communicated and carriers are given 1-week lead time before the switch goes live

After the initial switch date, any revisions, update, changes, or edits to a carrier’s rate sheet must be sent over to the trucking@flexport.com.

The Billing v3 system is a fully automated invoicing system. Providing rates are accurate and up-to-date, there will be no manual entry required of the carrier. In the event that a rate is unavailable or inaccurate, carriers will be allowed to amend/edit rates through the following:

• For one-off rate corrections carriers will be able to update the line item with the corresponding accurate rate

• For any inaccurate rates carriers will also be allowed to update the line item with the correct rate, but must send the updated rate information to trucking@flexport.com within 24 hours

• Flexport will monitor the frequency of Carrier edits. For any recurring edits made to a lane/accessorial Flexport will reach out to the Carrier to confirm the accurate rate

  • In the event that a frequently added rate update is confirmed as a result of Flexport reaching out to the Carrier, all invoices previously submitted will not reflect the updated rate, but will be paid out in accordance with the rate on file in the Procurement database at the time of rate confirmation - there will be no backdating invoices with incorrect rate.

Additional resources on Billing v3 can be accessed through the Transmission Help Center in Transmission web.

• Billing v3 How-To Guide

• Pre-record Billing v3 demo

  For any questions or assistance needed with Billing v3 outside of rate updates, please contact the Transmission Team at help@transmissionapp.com.