When drivers report issues with the mobile app, please follow the steps below:
1) Make sure they have received training on the app from our Help Center and training manual.
2) Ask them to restart their app and see if their issue persists.
3) Make sure they know what the issue is, and have them describe or show it to you.
4) If you are both unable to troubleshoot the issue, please contact us at firstname.lastname@example.org