Failure to deliver

⏰ SLA Time frame to update Transmission: Transmission must show confirmation of new the new delivery appointment within 24 hours of the original appointment ⏰

If you are not able to deliver at the scheduled or estimated time frame, then an exception MUST be logged within one hour of the original time of the event.

1. In the occurrence that the delivery is not made during the scheduled time frame, log an exception to alert flexGO and the client as to why the event was missed. Search for the applicable Flex-ID or Container# in the top right search bar of Transmission and click on the "deliveries" shipment.

2. One the shipment pop-out view appears start by rescheduling the delivery event. Click on the "pencil" icon next to the delivery date. Click the "Schedule" tab, update the date & time and then input the appropriate exception that caused the failure to deliver. Then click "Reschedule delivery". 

Related Links:

• Make a Milestone Update (Schedule & Confirm Pickup and Delivery, Confirm Empty Return) [how-to guide]
• Demo Vids: Milestone Event Status Updates
• How To: File an Exception