Rescheduled date of pickup appointment

⏰ SLA Time frame to update Transmission: Transmission must show confirmation of new the new pickup appointment within 24 hours of the original appointment ⏰

If you are not able to pickup at the scheduled or estimated time frame, then an exception MUST be logged within one hour of the original time of the event.

1. When needing to reschedule a shipment for pickup, make sure to update the scheduled date & post an exception advising of the change to alert flexGO and the client as to why the event is being rescheduled. Search for the applicable Flex-ID or Container# in the top right search bar of Transmission and click on the "deliveries" shipment.

2. One the shipment pop-out view appears start by rescheduling the pickup event. Click on the "pencil" icon next to the pickup date. Click the "Schedule" tab, update the date & time and then input the appropriate exception that caused the failure to pickup. Then click "Reschedule Pickup". 

Related Links:

• Make a Milestone Update (Schedule & Confirm Pickup and Delivery, Confirm Empty Return) [how-to guide]
• Demo Vids: Milestone Event Status Updates
• How To: File an Exception