⏰ SLA Time frame to update Transmission: Transmission must show confirmation of new the new delivery appointment within 24 hours of the original appointment ⏰
1. When needing to reschedule a shipment for delivery, make sure to update the scheduled date & post an exception advising of the change to alert flexGO and the client as to why the event is being rescheduled. Search for the applicable Flex-ID or Container# in the top right search bar of Transmission and click on the "deliveries" shipment.
2. One the shipment pop-out view appears start by rescheduling the delivery event. Click on the "pencil" icon next to the delivery date. Click the "Schedule" tab, update the date & time and then input the appropriate exception that caused the failure to deliver. Then click "Reschedule delivery".